IVANAE

We want you to shop with confidence. Please review the guidelines below to understand how returns and refunds are handled in our store.

SECTION 1

Return Options

Type	Requirements	Shipping	Period
Voluntary Returns	Unused, original condition & packaging.	Customer pays.	7 days
Product Issues	Provide evidence; item remains as received.	We cover.	30 days
Sale Items	Can't return	—	—

SECTION 2

Return Conditions

Products must be returned in original packaging, including all tags and accessories.

Items showing wear, damage, or missing parts may not qualify for a return.

Returns that affect the resale condition may be rejected.

SECTION 3

Refund Timeline

Once the returned item is received and inspected at our warehouse, refunds are issued within 3–5 business days.

Bank processing times may vary, depending on your financial institution.

SECTION 4

Orders Marked as Delivered but Not Received

If tracking shows your order as delivered but you did not receive it:

Please provide supporting proof for investigation.

Once verified, we can arrange a replacement or a refund.

SECTION 5

Important Notes

Refused Deliveries

If you refuse the package at delivery:

A refund will be issued only after the parcel is returned to us.

Shipping fees are non-refundable.

Unauthorized Returns

Returns sent back without prior authorization may be refused, and any related costs are the customer’s responsibility.

Fraud Prevention

We reserve the right to decline returns if: